Red Pocket is a Mobile Virtual Network Operator. The Company makes use of other Companies’ towers to broadcast their network signal. Red Pocket uses T-Mobile, Verizon, and AT&T towers to broadcast network signals to subscribers. This gives them wide coverage in many states and locations.
One reason most people opt for the Red Pocket is that it’s affordable. One of their popular plans is the $10 a month plan, and you pay $5 for the first month.
Despite having amazing coverage, from time to time, subscribers complain that their Red Pocket data isn’t working even after turning on their data.
It could be that there is a widespread network outage in your area. In such a case, the network provider will always update their social platforms to inform subscribers of such outages.
If it’s not a general outage issue, the problem may be from your smartphone. If you’re experiencing this, no need to worry.
In this post, you will learn why your Red Pocket data isn’t working. You will also learn some tips to fix the issue in no time.
Why Is My Red Pocket Wireless Data Not Working?
Several factors can cause your Red Pocket wireless data to stop working. It could be that you have an incorrect APN setting. Below is a breakdown of the possible reasons you are experiencing issues with your Red Pocket data:
a. Minor Troubleshooting
Minor glitches on your phone can slow down or interrupt data connection. It could be that multiple apps are running at the same time in the background or that the firmware is outdated. Troubleshooting tips like restarting your phone may fix the issue.
b. Invalid APN Settings
Access Point Name (APN) settings is the information your phone needs to set up a connection to a wireless service. The information needs to be right to enable your phone to make the connection to your carrier’s cellular network.
If your phone’s APN setting is wrong, you will have issues connecting to the internet with your Red Pocket network.
This stands for Virtual Private Network. Some sites restrict users from a particular location from visiting their sites. The only way visitors can access the site is to use a VPN. Most times, if you are browsing with a VPN, it may slow down your internet connections.
d. Phone In Airplane Mode
It could be that you turned on the airplane mode settings on your phone. You can’t use your phone’s mobile network if your phone is on airplane mode. But you can connect to an external wireless network to access the internet on airplane mode.
e. Data Limit
Most smartphones have an option to set a data limit. if you turned on the data limit settings on your phone, your data will stop working once you reach the set data cap.
Also, some subscribers complain that their data gets throttled after 8GB usage per month.
Ways To Fix Red Pocket Wireless Data Not Working?
a. Restart Your Phone
This troubleshooting tip will fix minor glitches on your phone. Simply switch off your phone. Wait for a couple of minutes and turn on your phone.
b. Check For Data Limit
It is advisable to subscribe to Red Pocket’s unlimited data plan to avoid your data from being throttled.
Also, check your phone setting for the data cap option. If there is a data cap set up, you can either extend the limit or turn off the data limit settings.
c. Remove From Airplane Mode
Also, check the airplane mode icon and make sure it is toggled off. To do that, tap on the ‘Settings’ icon on your phone. Scroll down and select ‘Network & Internet’. Toggle the ‘Airplane Mode’ icon to turn off the feature.
d. Update Firmware
Outdated firmware can disrupt the functionality of your phone and affect your internet connection. For most phones, their firmware is set to update automatically once there is an available update.
If your phone is not set to automatic update, check for the latest firmware version and update your phone.
e. Check APN Settings
The next option is to check the APN settings on your phone to ensure you have the right settings. If not, reset the APN to the default setting and enter the correct information.
There are two ways to get your Red Pocket APN settings. Either via the Red Pocket site or SMS. To get the setting via SMS, text APN to 611611. To get the settings on their website, click HERE, enter your IMEI/ESN or Phone number in the search box and click on ‘Search’ to get the settings.
Red Pocket APN Settings
- Name: Red Pocket Mobile
- APN: ERESELLER
- Proxy: not set
- Port: not set
- Username: not set
- Password: not set
- MMSC: http://mmsc.mobile.att.net
- MMS Proxy: proxy.mobile.att.net
- MMS Port: 80
- MCC: 310
- MNC: 410
- Authentication Type: none
- APN Type: default,mms,supl
- APN Protocol: IPv4
- Bearer: unspecified
How To Set Red Pocket APN Settings For Android:
Go to ‘Settings’ > ‘More’ > ‘Wireless networks/ network & internet > Access Point Names > enter the settings details above.
How To Set Red Pocket APN Settings For iPhone:
Go to ‘Settings’ > ‘Cellular’ > Cellular Data Options> ‘Networks > Mobile Data > Create A New APN> enter the settings details above
e. Turn off VPN
As mentioned earlier, VPN can slow down or disrupt your network. Disable the VPN app on your phone, restart your phone and try connecting to your internet again.
To update firmware on your phone, turn on your data/connect to wireless network> Go to settings> Tap on About phone> check for updates > click on install to update the firmware.
g. Contact Red Pocket Tech Support
If you’ve tried all the tips here and none has worked so far, it’s time to contact Red Pocket tech support via phone at 1-712-775-8777. Or chat with their customer support on their site.