Frontier Communication is an Internet Service Provider with network coverage in over 25 states in the United States. Besides their internet service, Frontier also offers phone, and cable TV services.
Some of the Frontier services come as a subscription package. This means that in a package, you can get both the internet, and cable tv service.
Frontier introduced the FiberOptic service recently that offers high-speed internet to enable users to enjoy a seamless streaming experience. Despite their high-speed internet and large coverage, some subscribers have complained about having issues with the internet from time to time.
If you are using a Frontier modem and you can’t connect a wireless device to the network, this post is for you. In this post, you will understand why your Frontier Wi-Fi is not working. Also, you will find tips you can apply to fix the issue and get your wireless network working in no time.
Why Is Frontier Wi-Fi Not Working?
There are several reasons why your Frontier wireless network is not working. But these are some common issues to look out for:
a. Network Outage
It could be that there is a temporary network outage in your location. If the Company is carrying out its routine maintenance in an area, subscribers in the area may experience a temporary service outage. The outage can be a result of a technical issue on the Frontier’s end.
If there is scheduled maintenance, you will most likely receive a scheduled maintenance alert from Frontier. Also, you can check on their website. You will find out how to later on in this post.
b. Issue With Cables and Connectors
Also, it could be that one or more of the cables and connectors connected to your device is damaged.
c. Outdated Firmware
Firmware is the software that powers the hardware of your device. Frontier does release Firmware updates regularly with better features. If your modem’s firmware is outdated, it can affect the functionality of the device.
d. Issue With Wireless Device
Finally, it could be that the wireless device you are trying to connect to the Frontier network is in airplane mode or that the Wi-Fi settings are not enabled.
Tips To Fix Frontier Wi-Fi Not Working?
a. Check For Service Outage
If you are having issues connecting to your Frontier network, the first step is to check for network outages in your location. Frontier may send you an alert if they are having routine maintenance in your area.
To confirm if there is a general service outage in your location, Visit the Frontier site HERE. Enter your ‘Billing Telephone Number’ in the search box and click ‘Check’. You will see if there is a service outage at your address or not.
If there is a service outage in your location, you have to wait it out. If not, proceed to the tips below to fix the issue.
b. Check Wireless Device
Check the wireless device you are trying to connect to your Frontier wireless and ensure the device is not in airplane mode. Also, make sure the Wi-Fi icon is on.
c. Power Cycle Your Device
Power Cycle has to do with restarting your router. The process helps to fix temporary errors or bugs on your device. To power cycle, your Frontier router, press the ‘Power’ button on your router. Wait for one minute and turn the device on again. Allow the device to boot.
Another way to power cycle your device is to remove the power cord on your router. Wait for 30 seconds, plug back the power cord and allow the device to reboot.
Note that the power cycle process does not affect your prior settings.
d. Update Device Firmware
To update your router firmware, follow the process below:
. Click HERE to Visit the Frontier default IP for modem. Contact customer support if the IP address isn’t working.
. Enter your modem’s ‘Username’ and ‘Password’.
. Click on ‘Apply’ to log in.
. Select ‘Advanced’ from the menu bar options.
. Select ‘Firmware’ from the new menu.
. Click the ‘Upgrade from the internet’ option.
. On the confirmation page, select ‘OK’ to commence.
. Wait for the downloading process to be completed. The upgrade process will commence immediately when the download is complete. The entire process may take from 5 to 10 minutes depending on your internet download speed.
. After the process, your router/modem will reboot automatically.
. You will see the F2250 login page next. The username is admin and the password is the ‘Passphrase’ code found under your router/modem
. Finally, click on ‘Acknowledge’ to complete the process.
e. Check Cable Connections
Check the modem and make sure the power cord is plugged in on both ends. Also, check the cable and connector wires for damages. If any of the cables or wire is damaged, buy a new cable to replace the damaged one.
f. Factory Reset Your Device
The factory reset should be done only when it’s necessary. This is because factory reset deletes are the settings saved on your device. This means that you have to set up your device after the factory reset.
To reset your Frontier router, check behind your router for the reset button. Press the reset option with a pen for 10 seconds. Allow your device to complete the reset process. During the reset process, the LED lights in front of your router will turn off.
g. Contact Frontier Customer Support
If you’ve tried the tips above and none of the tips have worked so far, it’s time to call in the big dogs. Contact Frontier customer support. Call Frontier customer support via 1-800-239-4430. Or Chat with them via the Site.