Requesting for a phone record is something most people don’t think of except in delicate situations. As the name implies, a phone record provides detailed information on outgoing and incoming calls on the line. This is delicate information, that is why it is not readily available to everyone out there.
Straight Talk mobiles provide basic phones, so it is a bit difficult to access your phone records. That is unlike cellular networks like Verizon that you can easily access your phone records from your Verizon Wireless account.
If you need to access your phone records from Straight Talk, this post is for you. You will learn who can request a phone record from Straight Talk, how to request your phone records and other information.
Who Can Access/Request For Phone Records From Straight Talk?
Straight Talk phone records can be accessed by an active customer. The customer has to prove that he or she is the owner of the phone. For an inactive line, the phone records can only be requested with a court order or active subpoena.
This means that a third party can’t request a Straight Talk phone record without a court order. They take these measures to protect the privacy of the customer.
How To Get Phone Records From Straight Talk
As mentioned earlier, requesting a phone record from Straight Talk is not an easy process but it can be done. There are two main ways to request your phone records. The first is via email and the second is via a written request.
a. Request Via Email
The first option is to send a message to Straight Talk customer support via custsrv@straighttalk.com. The email should contain your request for your phone record. Also, you must include the reason why you wish to view your call history.
In your email, include details that show proof that you’re the owner of the said phone number. We will mention some of the details to include in your email in the latter part of this post.
Straight Talk customer support will go through your email, and if they need your reason legitimate enough, they will send a paper copy of your phone records.
b. Request Via Phone
You can contact Straight Talk customer support via phone call to request your phone record. Call the number 1-877-430-2355. Note that your call may be forwarded to an automated voice service or an operator to handle your request. The operator will require details to show you’re the owner of the phone.
c. Request Via Written Request
The final option is to send a written request to Straight Talk and post it to their address. Make sure you include a valid reason for your request in your letter. Also, you need to include details that show proof that you’re the active owner of the phone.
Once they confirm your request, the phone records will be sent to the account holder in possession of the Straight Talk phone.
What Address To Send Phone Record Requests To Straight Talk?
If you’re sending your phone records request via a written letter, post the letter to the address below.
TracFone Wireless, Inc.
Subpoena Compliance Attn: Executive Resolution Dept.
P.O Box 160340 Hialeah, FL 33016
Fax Number: 1-866-809-7134.
What do You need To Request For Phone Records From Straight Talk?
To confirm you’re the owner of the said phone, you are required to send the following details with your email or written request.
- Name
- Full street address
- Phone Number
- Serial Number (IMEI number or ESN) of the phone
- Photocopy of the back of the phone showing the serial number
- Time Frame of phone record
- Sworn Statement with your signature
- Police report (if you lost the phone or the phone was stolen).
- A sworn statement attesting under penalty of perjury that you’re the owner of the phone number you’re requesting for the phone records.
What Happens After You Request For Phone Records From Straight Talk?
After Straight Talk receives your request, they will call to confirm your request for your phone records. After they confirm from the details attached to your email or written request that you’re the owner of the phone, they will send your phone records within 30 days.