HBO Max is an all-in-one streaming platform that gives subscribers access to unlimited movies, series, shows, etc. With just $15, you get access to your favorite series, shows, and unlimited entertainment. Little wonder over 70 million people are actively subscribed to the platform.
Despite how seamless the HBO Max platform is, some subscribers have complained that they get some error messages when trying to access their accounts. One of the common error messages is the HBO Max Can’t verify subscription message.
If you are getting the ‘HBO Max can’t verify subscription’ message when trying to log into your account, no need to worry. This post covers why you are getting the error message. Also, it provides some tips to fix the issue and allow you to log into your account in no time.
Why Am I Getting The HBO MAX Can’t Verify Subscription Error Message?
There are several reasons why you are getting this error message when you try to log into your HBO Max account. But the two common reasons are, that you are trying to log in with a VPN or you are trying to log into your account using another ISP. We will explain both in detail below.
a. Using Low-End VPN
In recent years, most online streaming platforms like HBO Max, Hulu, Amazon Prime, and many others blacklist VPNs. They do this by detecting and blocking the IP address connected to the VPN. This means that if you are trying to log into your HBO Max account with a VPN, you will most likely get the error message.
b. Account Not Linked To ISP Account
If you are trying to log into your HBO Max account with an account that is not linked with your Internet Service Provider. HBO won’t verify the account because it’s from a third party.
How To Fix The HBO MAX Can’t Verify Subscription Error
These are some of the possible ways to fix the can’t verify your subscription error.
a. Uninstall VPN
One quick way to fix this issue is to turn off or uninstall your VPN when logging into your HBO Max account. Especially if you are using one of those free or cheap VPNs. One way to get around this is to subscribe to quality premium VPNs that allow a few users to connect to an IP address at a time.
Some premium VPNs that allow a few IPs to connect at a time are NordVPN and ExpresssVPN. (Add Affiliate Links Here)
b. Create and Link A New HBO Account
One other easy way to take care of the error is to create a new HBO Max account and link it to your Internet Service Provider account. The process is straight to the point and will resolve the verification issue.
To complete the process, you need to get the ‘Access ID’ for your service provider and password. If you have the details, proceed to link your HBO account with your provider. If not, follow the steps below to get your access ID.
Get ISP Access ID (AT&T)
. Go to the Sign-in page on ATT Site.
. Click on ‘Forgot User ID’
. Enter your email address. The User ID will be sent to the email address linked to your account.
Get ISP Access ID (Xfinity)
. Go to the Sign-in page on Xfinity Site.
. On the page to enter ‘Xfinity ID’, click on ‘Forgot’.
. Enter your email address. The User ID will be sent to the email address linked to your account.
Link A New HBO Account To Provider
. Visit the HBO site and Signup for a new account.
. Enter your details. Select a plan, but don’t proceed to make payment.
. Click on a video to watch. You will see the ‘Subscribe’ option.
. Select the ‘already subscribed’ option. It will redirect to another page to link your account to your service provider account.
. Enter your ‘Access ID’ and password to log in.
c. Link An Existing Account To Provider Account
Follow this step to link your existing HBO Max account with your provider account.
. Ensure you are connected to your provider’s internet.
. Sign out from your HBO Max account if you are signed in.
. Click on the ‘Sign In With A Provider’ option below the email and password box.
. Select your provider from the list of providers and it will automatically sign in to your account.
d. Contact Your ISP To Link Your Account
The final option is to contact the customer support of your Internet Service Provider to link your HBO account with your provider’s account.
Conclusion
This post has provided a detailed guide on how to solve your HBO Max verification error issue. In most cases, the first tip which is turning off VPN has worked for many people. Have you tried any of the options here and it worked for you? Please drop which option worked for you in the comment section.