Spectrum is one of the cable TV and internet service providers in the United States. The good thing about Spectrum is that most of their service plans or packages give you access to two or more services. For instance, when you subscribe to their TV stream service, you get access to their internet service. Both come as a package bundle.
One of the cool features that come with the Spectrum Cable is the TV guide. The Spectrum TV guide outlines details of channel programs and the time for each program. Also, you will see a short preview of your favorite TV shows and stars. With the TV guide, you know the programs to expect from your favorite shows and stars and the time or schedule for each program.
What happens if your Spectrum TV guide doesn’t work? It can be annoying to deal with. But there is no need to panic. This article outlines some troubleshooting tips you can to get your Spectrum TV guide to start working. Thankfully, you don’t need to be a techie to handle this.
Why Is My Spectrum TV Guide Not Working?
There are several reasons why your Spectrum TV guide isn’t working. First, it may be that your cable box needs a power cycle. Also, it may be an issue with your internet connection or signal. Finally, it may issue with the app, that is, if you are accessing the guide from an app.
Ways To Fix Spectrum TV Guide Not Working Issue
These are some of the tips you can apply to fix the issue.
a. Power Cycle The Cable Box
The power cycle process has to do with restarting the device by disconnecting the cable box from the power source. The process helps to fix minor bugs or errors on the device.
To power cycle, your cable box, remove the power cord from behind the cable box. Wait for 30 seconds. Plug back the power cord and allow it to load. The loading time could be up to 15 minutes. After the process, your TV guide should display the channel guides. If this process doesn’t work, please try other tips below.
b. Use The Correct Mode Setting
The TV guide may not work if you are trying to access it via the menu option. A better alternative is to access the guide using the guide button on your remote control. Hold your remote close and press the CBL button on the remote. Further press the ‘Guide’ or ‘Menu’ button and ‘Ok’. This will reload the TV guide and get it working.
c. Check Your Internet Connection
You will have an issue using the TV guide on the Spectrum TV Stream if your internet connection is slow or not connected. You need at least 2Mbps speed to access the Spectrum TV Stream. First, check the network bar on your wireless device that the signal is strong.
Also, check for and remove any device or object blocking signals around the router. That includes a baby monitor, microwave, and other EMF devices.
d. Check For Loose Cables
The TV guide and entire channels won’t load if there are some loose cables not connected properly on your device. First, unplug all the cables on your device and connect again. Make sure there are no loose cables. Also, check for damaged cables. For damaged cables, you have to get a new cable to replace them.
e. Refresh Your Spectrum Receiver
It could be that your Receiver is not getting a strong signal to show the TV guide. One way to fix the issue is to refresh or retune your Receiver. You can restart it online, via the app, or manually.
Restart Spectrum Receiver Online
To refresh the receiver online, follow the process below:
. Visit the Spectrum website
. Sign in to your account
. Click on ‘Services’ and further select ‘TV’.
Click on ‘Experiencing Issues’
. Select ‘Reset Equipment’.
Restart Spectrum Receiver Via App
To refresh the receiver via the app, follow the process below:
. Open the My Spectrum App and sign in to your account.
. Tap on ‘Services’ and further select ‘TV’.
. Select on ‘Experiencing Issues’
. Select ‘Reset Equipment’.
Follow the on-screen instructions to complete the process.
Restart Spectrum Receiver Manually
. Unplug the receiver.
. Wait for 30 seconds and plug back.
f. Restart The Spectrum App
If you are accessing the TV guide from the My Spectrum App and it won’t load, you have to restart the app. First, you have to make sure the app is up-to-date. Visit the app store on your device and check for updates. If there is an available update, download and update the app.
Then, close the app and remove it from running in the background. Tap on the app icon to open the app again. This should fix the issue.
g. Contact Customer Support
If you’ve tried all the tips mentioned above and nothing is working, it’s time to reach out to the Spectrum tech support team. You can contact them via their website. Or call their number via 833-267-6094.
Frequently Asked Questions?
Why Is My Spectrum Guide Not Showing All The Channels?
There are several reasons why your Spectrum guide isn’t showing all channels. But one quick way to fix it is to restart your Receiver. Simply unplug the receiver. Wait for a few seconds. Plug back and allow it to reboot. You can also reboot the receiver online via the app or on your Spectrum account.