Suddenlink Equipment Return: Everything You Need To Know

If you want to know how the Suddenlink Equipment Return policy works, this post is for you. At the end of this post, you will understand how, when, and where to return your Suddenlink equipment. You will also find out what happens when you don’t return your Suddenlink equipment and how to avoid late return fees.

Suddenlink as a Company is known to offer the following services, High-speed internet, Cable Television, Home safety equipment, and broadband phone. The thing about Suddenlink services is that two or more services are offered as are a bundle. For instance, when you subscribe to the Suddenlink Cable TV service, you, in turn, subscribe to their High-speed internet.

When you sign up for any Suddenlink service as a new customer, you get equipment. The equipment includes a modem, router, remote control, TV controller, modem, or TV box, depending on which of the services you sign up for. The equipment is shipped to you and in most cases, a technician is sent to handle the installation.

There are some instances where you need to return your Suddenlink Equipment. For instance, if there is a defect in the equipment shipped to you. Or if you want to upgrade or cancel your Suddenlink subscription. In that instance, you need to return the equipment shipped to you.

If you received damaged Suddenlink Equipment, you can return it within 14 days from the delivery date. Suddenlink will ship new Suddenlink Equipment to your shipping address.

For unopened Suddenlink Equipment, you have 14 days from the date of purchase to return the equipment. Failure to return defective or unopened Suddenlink equipment within 14 days makes it ineligible for a return or a refund.

Note that this only works when you purchase directly from a Suddenlink store. If you purchase from a third-party retailer like Amazon, the return policy that applies will be the retailer’s return policies.

Part of the contract you signed when you signed up for the Suddenlink service is the lease terms contract. Suddenlink leases their equipment to you as long as you maintain the contract with them.

When you cancel your Suddenlink service, you are required to send back the equipment shipped to you when you signed up for the service. It also applies when your Suddenlink contract expires and you don’t intend to renew the contract.

 In other words, Suddenlink owns the equipment and they expect to get them back at the expiration of your contract. The equipment includes the modem, TV box, Controller, cables, and other equipment you received when you first signed up.  

It’s your responsibility to return the equipment to the Suddenlink office at the expiration or cancellation of your service. Failure to return equipment to Suddenlink will incur a penalty. The penalty may be the total cost of the equipment which is way more expensive than the leasing cost.

Several instances require you to return Suddenlink equipment shipped to you. They include:

a. When There Is A Defect

When you notice damage or defect on a new Suddenlink product, you are required to return the equipment within 14 days. Simply take the equipment to the nearest Suddenlink store near you. Suddenlink will ship new equipment to replace the damaged one.

b. When You Cancel Your Service

You receive Suddenlink equipment based on the lease when you sign up. When you cancel the service or you refuse to renew at the expiration of the service, you need to return the equipment.

c. Upgrade Your Plan

Some of the current equipment you have will not be needed when you upgrade your plan. You need to ship back the old equipment and request new ones to match your upgrade.

d. When you Downgrade Your Plan

Similar to upgrading, when you downgrade your plan, some of your current equipment will no longer serve. You need to ship back the old equipment and request new ones to match your downgrade.

a. Prepare The Equipment For Shipping

If you’ve installed the equipment, disconnect and place it back in the box. Remember to include the remote, and power cords in the shipping box. Use a Bubble Wrap ‘Buy on Amazon‘ to add an extra layer of protection to the equipment.

Create a Suddenlink bill to include your full name, address, zip code, state, city, and account details on a piece of paper and drop it into the box.

b. Prepare And Print Label

Visit this site and fill in the information. After filling in your information, click on Continue to get to the Confirmation page. On the confirmation page, click on the ‘Get Label’ option to print the return label.

c. Attach Label To The Box

First, remove the old cover or shipping label on the box and attach the newly generated label to the box.

d. Drop Off The Box For Shipping

Finally, make sure you seal the box and take it to a shipping company near you. You have the option to ship via Walgreens or any FedEx office near you. Don’t ship via FedEx DropBox. Make sure you request a copy of a shipment receipt as evidence.

For unopened or defective equipment, you have 14 days from the date of purchase or delivery date to return the equipment. For cancellation, you have 14 days after you cancel the service to return the equipment. Note that delay will attract more bills. The sooner you ship the equipment back, the better.

When you sign up for a Suddenlink service, the Company leases the equipment to you and expects you to return the equipment at the expiration of your contract. Failure to return Suddenlink equipment is a breach of contract and incurs a penalty. The penalty can be an additional bill or a fine. The fine may be an amount equivalent to the average cost of the equipment.

Suddenlink can take steps to retrieve the equipment from you. Note that, you will pay any cost incurred by Suddenlink in the process of retrieving their equipment.

Suddenlink may decide not to retrieve the equipment from you. That doesn’t mean that they’ve forgotten it or that the equipment is yours. Suddenlink will charge you a monthly carrier fee until you ship back the equipment.

a. Controller

You are required to return the Controller. If you’ve installed the controller, disconnect it from the cords. Include the remote and power cords in the shipping box.

b. Modem

You can return a damaged or unused modem within 14 days. The device must be in good condition. Make sure you include a copy of the purchase receipt and order affirmation email.

c. Apple TV

Likewise, you can return a damaged or unused Apple TV within 14 days. The TV must be in good condition. Make sure you include a copy of the purchase receipt and order affirmation email.

Frequently Asked Questions

There are two options available for Suddenlink equipment return. The first option is to take the equipment to any Suddenlink store near you. The second option is to ship the equipment via Walgreens or FedEx with a prepaid label. Make sure you include all accessories like remote, cables, and power supply to the shipment.