TCL (Telephone Communication Limited) is a technology company that specializes in the production of electronics products like washing machines, TVs, air conditioners, and similar products. The company is known as one of the top five TV manufacturers in the world. TCL TV is known for its quality and affordability.
Just like other companies with trusted products, TCL Company places warranty terms on their products. Warranty serves as a trust stamp on the product by the manufacturer to a buyer to attest to the quality of the product.
The warranty terms state that the producer will replace or repair any defect on the product caused by the manufacturer. A warranty comes with terms and conditions of what the warranty covers and what is excluded in the warranty.
If you’ve noticed a defect on your TCL TV and want to know how the TCL Roku TV warranty works, then this post is for you. In this post, you will understand what is covered in the TCL Roku TV warranty terms, how long the TCL warranty lasts, how to know if your TCL TV is still under warranty, and other details.
What Does The TCL Roku TV Warranty Cover?
The TCL Roku TV warranty covers product defects in materials. Also, the warranty covers malfunctions caused by poor workmanship from the manufacturer’s end. Also, note that this warranty covers just new products. That means that the warranty doesn’t apply if you purchase a used TCL TV.
Also, the TCL TV must be ordered from an authorized retailer in the United States and Canada. And it applies to just the first purchaser of the product.
What Does The TCL Roku TV Warranty Exclude?
Some terms and conditions apply to the TCL TV warranty. There are some defects and malfunctions that aren’t covered in the warranty terms. Below are some of the defects that are excluded from the TCL Roku TV Warranty. That includes defects caused by:
. Improper handling of the product
. Maintenance or repair dues to normal wear and tear
. Product misuse or abuse
. Damages that occur during installation.
. Accidents caused by fire, water, voltage fluctuations, and factors beyond the control of TCL.
. Failure to use components like batteries according to the instructions in the product manual.
. Defects or repairs caused by the use of third-party parts.
. Signal reception issues that are not caused by your product.
. Products purchased from unauthorized dealers or purchased outside the United States.
. Modifications or unauthorized repairs or alterations of the product
. Products without serial numbers
. Damaged that occurred during shipping
. Products sold as clearance or factory recertified
. Cosmetic damage on the product including scratch
How Long Does TCL TV Warranty Last?
All TCL TVs come with a six months warranty for products used commercially and a one-year warranty for products used non-commercially. The date starts counting from the date the item was originally purchased.
How Do I Find Out If My TCL TV Is Under Warranty?
There are several ways to find out if your TCL TV is still under warranty. Follow either of the steps below to check if your product is still under warranty.
a. The first option is to calculate the date of the original purchase from the current date to know if it’s within the warranty period.
b. Also, contact TCL’s technical support team via telephone or email for the tech support officer to help you check. The customer support officer may ask for your product serial number, so keep it handy before you reach out.
How To File A TCL TV Warranty Claim?
There is no need to engage the services of a lawyer because you can file the warranty claim yourself. There are two ways to file a TCL TV warranty claim.
a. Claim TCL TV Warranty Via Email
One way to file a claim for a TCL Roku TV warranty is to send an email on the TCL email request page Here. You are required to fill in your details like your:
- Choose Request Category
- Product Model Number
- Retailer Purchased From
- Product Serial Number
- Brief question on the issue
- Question (detail of the issue)
In your email, explain the defect or malfunction you’re experiencing with your TV. Also, attach a copy of your purchase receipt as proof of purchase with the email.
A TCL technical support agent will contact you within 48 hours of sending the email with further instructions on the next steps to take.
b. Claim TCL TV Warranty Via Phone Call
The second option is to call the TCL technical support number to file a warranty claim over the phone. Call the number 1-877-300-8837. Explain the issue with your TV in detail to the technical support representative. Also, inform the representative that you want to claim a warranty for the defect. You will be given further instruction on the next steps to take.
Before you make the call, make sure you have the following details handy:
- Product Serial Number
- Date of Purchase
- Purchase Receipt
- Place of Purchase
TCL Technical Support Hours
For fast feedback and results, it is advisable to reach out to TCL technical support at the right time. This is the breakdown of the TCL technical support hours.
Monday – Friday: 5:00AM to 9:00PM
Saturday – Sunday: 7:00 AM to 4:00 PM Pacific Time.
What Happens After You File A TCL TV Warranty Claim?
After you file a warranty claim for a TCL TV, Vizio Company will check to determine if your product is covered by its warranty. After its determination, TCL will opt to either repair, replace the product, or refund the purchase price. If the Company opts to repair the product, you won’t be charged for the labor or replaced component during the warranty period.