Verizon Jetpack was launched to serve as an upgrade from the mobile phone hotspot. It is Verizon’s hardware device (MiFi) for sharing wireless network connections with other devices.
The Jetpack is just a portable version of the home network system. As long as there is a stable Verizon network signal in your location, you can connect other devices to the wireless network.
If you’ve connected a device to your Verizon Jetpack and you are getting the no internet message, this post is for you. You will understand why your Jetpack is saying ‘No Internet’ when connected. Also, you will find troubleshooting tips to fix the issue and get it working in no time.
Why Does My Verizon Jetpack Say Connected But No Internet?
. Network Outage
First, it could be that there is a general network outage in your location. Note that network outage is different from weak signal or no coverage. A network outage is a temporary disruption of the network signal. While no coverage signal means that there is no Verizon network signal in the location at all.
. Incorrect SIM Card Placement
Also, if you don’t place the SIM card correctly in the Jetpack device, a device can connect but there will be no internet.
. Minor Troubleshooting
Minor troubleshooting issues can affect the internet connection of devices on the Jetpack.
. Outdated Firmware
Firmware is the software that controls the hardware parts of Jetpack devices. Verizon releases firmware updates from time to time. If you’ve not updated the firmware on your device, it can affect the functionality of the device.
. Low Storage Space
The Jetpack device needs up to 1GB of space to handle network updates and connectivity functionality. If this space isn’t available, it will affect the network connection.
. Device Limit
Finally, there is a limit to the number of devices you can connect on Verizon Jetpack. The device limit is 15 devices. If you max out this number, any other device you connect to your Jetpack may have internet connection issues.
Tips To Fix Verizon Jetpack Connected But No Internet
. Check Network Signal
First, check the signal strength indicator on your Jetpack device to ensure there is a strong and stable network signal. Check this with the signal bars located in the top left of your device’s display. There should be at least two signal bars available.
If there is no signal bar available, the next step is to check if there is a general Verizon outage in your location. To check for Verizon outages in your area, connect to another network.
Visit the Verizon Admin Page. Enter your ‘User ID’ and ‘Password’ to log into your account. On the admin home page, you will find an ‘Outage Network Notification’ alert.
If the network is stable in your location and you are still getting the ‘No internet’ error text, check the other tips below.
. Check SIM Card Placement
Check the SIM card placement. Open the SIM slot and make sure the gold contact on your SIM is facing down. Follow this short tutorial on how to place a SIM card in a Jetpack device.
. Check Verizon Admin Account
If you have issues with your account and subscription, it will affect your Jetpack functionality. For instance, if your bills are due and you failed to pay, Verizon can disconnect the internet connection in your device.
Log into your Verizon admin account, make sure there are no unpaid bills in your account. Contact Verizon customer support to restore your network if it’s been disconnected.
. Restart Device
Rebooting your device can solve minor bug issues. Press and hold the power button to turn off your Jetpack device. Remove the battery from your device. Wait for a couple of minutes. Replace the battery and turn on your device. Allow to reboot and try connecting again.
. Update Firmware
Updating the firmware on your Jetpack device can fix the internet connection issue. To check the firmware on your Jetpack, follow the steps below.
- Visit the ‘Admin Page’
- Enter your ‘User ID’ and ‘Password’ to log in.
- Select ‘Software Update’ from the ‘System Tab’.
- Click on ‘Check For Update’
- If there is an update available, follow the onscreen instructions to download and install the update.
. Contact Verizon Support
If you’ve tried all the tips mentioned earlier and you are still getting the ‘No internet’ error text, please contact Verizon’s customer support. Visit the Verizon customer support page Here and chat with a support agent.
Tips To Fix The Verizon Not Turning On Issue
Besides the ‘No Internet’ message, there are other issues you can experience with the Verizon Jetpack. One of them is the Verizon Jetpack not turning on. If your Jetpack is not turning on, it’s most likely a battery issue.
To solve the issue, remove and check the battery from your device. If the battery is worn-out, you need a battery replacement. Visit any Verizon store near you to order a new replacement battery. You can also buy from Amazon here.
So far, this post has outlined possible reasons why your Verizon Jetpack is showing the ‘No Internet’ error message. Also, tips to fix the issue have been outlined in detail in this post too. Basic tips like restarting your device can fix the issue and get it working in no time.