Most people opt for the Verizon mobile network because of the variety of plans and high-end services it offers users. One of these unique packages Verizon offers is the Verizon upgrade.
There are several reasons why you may need to switch to a new and better smartphone. It could be that your phone’s contract has ended or you need to upgrade to a phone with better features. Whichever one, you can easily upgrade on Verizon as long as your device is eligible.
Verizon Wireless upgrade allows you to switch or upgrade your current phone with a new phone. The con of the Verizon upgrade is that it attracts a fee. You need to pay the Verizon upgrade fee to complete the process.
How Much Does Verizon Charge For An Upgrade?
Initially, the upgrade fee was $20, but right now, the Verizon upgrade fee is a one-time $35 fee. The upgrade fee is a flat rate regardless of the type of device you want to upgrade.
In this post, you will learn possible ways to waive the Verizon Upgrade fee. It’s not a guarantee you will be waived, but it doesn’t hurt to try.
Why Does Verizon Charge An Upgrade Fee?
Although the upgrade fee is a one-time $35 charge, it still sucks. According to the information on Verizon Wireless’s website, the upgrade fee is used to facilitate the cost of providing subscribers with a faster and more stable 4G LTE network.
Possible Ways to Get Verizon Upgrade Fee Waived
a. Choose An Unlocked Verizon Phone
One possible way to waive the upgrade fee is to choose an unlocked version of the phone and then use an old SIM card. Using the old SIM card in a new device gives you a better network reception and waives the upgrade fee.
b. Use The Self-Service Option
With the recent hike in upgrade fees, Verizon provided a self-service option. With the self-service option, you handle the upgrade yourself and pay just half of the upgrade fee. This means that you pay just 50% of the upgrade fee when you opt to handle the upgrade yourself. Use the ‘My Verizon App’ to complete the process.
c. Contact Customer Support
There is no guarantee that this will work, but you can still try. So, the plan is to contact Verizon Wireless customer support and give support agents reasons why the upgrade fee should be waived for you. Some people have gotten a 50% waive from customer support. You may end up paying no fee entirely when you receive the 50% waive from self-service and the 50% waive from the customer care support agent.
d. Reach Out To Verizon Retention Department
If you don’t think the customer support will work, you can take it a step further by asking for the Retention Department. The retention department agents are supervisors and can influence decisions like a fee waiver because of their higher authority.
Simply ask the Customer care support agent to direct you to the retention department. You can explain to the agent why you think you need a waiver. You can present the fact that you’ve been a long-term Verizon wireless customer. Or that you’ve always paid your phone bills timely.
Frequently Asked Questions
Does Verizon Charge Activation Fee For Upgrade?
Yes. You pay a one-time upgrade free when you use the Verizon upgrade option. The last time this content was updated, the fee is $35.